Refunds & Returns
Sale Items are final. Please choose carefully as under no circumstance do we accept exchange or refund on a sale item.
Damaged goods must be notified to our team within 48 hours of receiving the product. Please make sure you open your package when it arrives to inspect carefully. Please email clear images of the damages with a written description of the damages to email@example.com
If the products are deemed damaged in transit we will either arrange repair (when relevant) arrange replacement or if replacement is not available and the product is unusable offer a full refund. If the product is deemed partially damaged but still usable we may offer a partial refund within reason.
GIFT CARDSGift Card sales are final. Please choose carefully as under no circumstance do we accept exchange or refund gift cards.
We are very sorry, please email us a detailed explanation with photos to firstname.lastname@example.org
within 48 hours of receiving your order. We will promptly reply with a solution. Upon receipt of your product, and before installation, please ensure the product fits the description and image on our site. In the event of any discrepancies, please do not proceed to installing the product. We ask that you contact us immediately so that we may arrange the appropriate refund or replacements. Any costs associated with uninstalling products with design or colour flaws are not reimbursed by Lighting Affairs. Please keep uninstalled product in original packaging as new.
CHANGE OF MIND
Please choose carefully as we do not offer a refund if you change your mind or order incorrectly. We ask you check your order carefully to ensure you choose the correct size, colour and other specifications. Lighting Affairs carefully sources unique lighting fixtures from around the globe, meaning we often order your lighting from an international supplier, which is not stocked in Australia so we cannot refund you if you simply change your mind. In the event you do make a mistake we will exchange your items, if notified within 30 days of receiving the order, however due to the above reasons and others there is a 30% restock fee. Please send the returning items at your own expense back to us and we will issues you a credit note for the remaining price of the product and assist you in finding an alternative option. Returned products must be uninstalled and in original packaging as new. If returning in-store, please provide proof of purchase.
Faulty goods must be notified to our team within 48 hours and are processed in accordance with the manufacturer's warranty which will usually be supplied with the product. If the warranty details are not supplied please email email@example.com
and we will forward you the link to the relevant manufacturer warranty process. Please note, any electrical fitting must be installed by a qualified electrician and all warranty requests will require evidence from the electrician. In the unlikely event the product is faulty and the fault cannot be rectified under the manufacture warranty we will offer a complete exchange or if we are unable to exchange for same or similar we will offer a full refund. Please do not send your purchase back to the manufacturer.If you have any questions, please contact our friendly team in studio by phone on +61 2 9545 5000 or email firstname.lastname@example.org